A new system for logging IT jobs has been launched this week. Initially you will notice changes in email notifications as we respond to your IT enquiries.
Many other improvements will be introduced in the coming months as we continue through the system upgrade. These include a self-service portal which will allow you to log jobs more effectively, track the progress of jobs logged, and access a knowledge base of IT help and news.
We look forward to keeping you up to date as we progress through the project. Please forward any feedback on the changes to Carolyn Tudehope, Service Desk Supervisor email: Carolyn_Tudehope@bond.edu.au
In information systems, a tag is a non-hierarchical keyword or term assigned to a piece of information (such as an Internet bookmark, digital image, or computer file). This kind of metadata helps describe an item and allows it to be found again by browsing or searching. Tags are generally chosen informally and personally by the item's creator or by its viewer, depending on the system (wikipedia).
We use tags in our blog and you can see how they work if you click our tips tag in the column on the right you will get all the blog posts that are Tips.
Tags can be used in Microsoft Office documents and can be created when selecting 'Save As'.
They can also be added to documents in Windows 7 through Explorer. You need to select the document then add the tag in the properties bar.
Once you have tags setup you can use the windows search (windows key + F) the start menu search, or windows explorer search to find your documents.
Getting your shortcuts setup correctly is a great way to save time and help manage your desktop environment. There are 4 main places you can put shortcuts in Windows 7. Everyone uses these slightly different but I'm going to show you how I set mine up.
Taskbar - This where I have shortcuts to programs I always have open e.g. email (Outlook), web browser (Internet Explorer and Chrome), Microsoft Word and Excel, and some service desk tools. To create a shortcut, right click the program and select 'pin to taskbar'. Having a shortcut in your taskbar will give you a jump list that can be accessed by right clicking the icon. Files in your jump list can also be pinned by clicking the pin icon.
Start Menu - Programs I don’t always have open but want quick access too. To create a shortcut, right click the program and select 'pin to start menu'. Having a shortcut in your start will give you a jump list that will appear when you hover on the icon. Files in your jump list can also be pinned by clicking the pin icon.
Desktop - I don’t really use the desktop for shortcuts, I use it as a temporary file storage. To create a shortcut right click the program of file and select 'send to' then choose 'desktop'.
Windows Explorer (My Computer) Favourites - This is used for shortcuts to folders or drives. I have folders in my H: and G: drives that I use frequently saved here. To create a 'folder favourite' navigate to the folder, then drag and drop the folder into the favourites menu.
Video Wall - The video wall consists of multiple digital monitor sets tiled together contiguously in order to form one large screen for display of digital artwork and other digital content developed by students. To have your university related work displayed you need to send an email including your name, title of the work, and the high resolution image to servicedesk@bond.edu.au
New TV Panels and Game Consoles - New Samsung 46" 3D LCD TVs have replaced the old screens in the booths. Booth 5 and 6 also have new XBOX360 Slim consoles to go with the existing Playstation 3 consoles in the other booths. We have a heap of new games for loan.
Sound Dome Speakers - The sound dome speaker is a hemispheric directional speaker which ensures audio is only directed to those under the audio dome enabling projection of sound with minimal impact on surrounding areas. There are 2 of these in each booth.
Come and see one of our IT staff Tamara, Adam, Dan, James working from 4pm - 8pm Monday to Thursday to get more information on the technology and help you with any issues you may have. We have other new technology being tested and installed and will keep you updated as it becomes available.
LearningFast is an online help service designed to assist you with using applications such as Word, Excel, Powerpoint and many others. Choose interactive, self-paced tutorials or printable modules which can be used for future reference. Enhance your computing and Information Technology skills at anytime, at your own pace.
What is available:
ICT Skills Benchmark
Allows you to learn about computing, test your knowledge and receive a certificate upon completion.
Watsonia Manuals
Manuals explaining how to use software applications. These may be printed so you can use them at any time.
Teach Me Interactive Learning
Learn to use software applications by demonstration or step by step which allows you to practice as you learn.
Instructions for using LearningFast
1. Go to www.learningfast.com.au
2. Enter your details in the Login box:
a. Select user
b. Enter your Username:
Student - use your student number eg.12345678
Staff - use your network ID eg.bsmith
c. Enter Password: bonduni
d. Click on Login
NB: The first time you use one of the activities in LearningFast you will be prompted to enter your details.
3. Select a product by clicking on it. If you want to view training videos selcet "Teach Me Interactive Learning".
4. When finished, click on the Sign Out button to end the session.
